5 Easy Steps to Improving Your Security Guard Service
5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the support that property supervisors want, but too often do not due to a lack of ongoing quality management procedures.
Safety guard companies are unlike any vendor that a property manager usually hires. If you employ a painter, then you are able to see whether or not they are doing their tasks by taking a look at the walls. However, when you employ a security guard company, how often can you determine if the protector company is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your defenses. In most cases they likely are, but it is important to implement a method of verification and quality management to make sure that issues connected with the lack of doing these tasks do not begin to occur.
In this article we’ll talk five (5) easy steps to enhancing your security guard service and achieving what you imagine as your perfect construction security guard.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they can begin working as security guards. If your state is one of those states, make sure that your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the type of training that is being supplied by your security company and ask yourself does it seem adequate.
It is also your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent way to display if the protector is a fantastic match for your property is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This initial dialogue can tell you a lot on what to expect from this shield and it provides you a chance to ask a different shield if you feel that it is necessary.
Assess Guard Training
Although most security guard companies have a very comprehensive orientation that introduces every shield to the company itself, in several circumstances the guard’s orientation to his delegated property is not quite as complete. We predict the orientation for the delegated property”Website Specific Training”. Find out what your website specific training resembles:
• Does it occur at your premises?
• Who does the training?
• How long is each officer educated?
• How long does the security firm double bank? (Double banking is the procedure for having a seasoned guard working in precisely the exact same time as the new guard.)
Determine the answer to every one of the questions and make sure that they match what you feel is adequate. You should even consider sitting in on your security guard company’s orientation and your website special training to get an understanding of what goes into preparing a shield to work in your premises.
Guard supervision is one of the more important factors of very good security guard support. When security companies deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their job is not significant and they begin to see themselves as less of a region of the security group. When guards do not feel like part of your group it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely oversee its defenses? Outside the normal security firm field supervisor spot checks, the 2 methods of remote supervision that prove most successful are: Officer Check-Ins
In case your guards are required to make rounds of your premises, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they are in your premises. These monitoring systems allow the security guard company to monitor the time and log the action of the guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports which enable the security guard firm to quickly get an understanding of if the protector is making rounds. The property manager also needs to be provided with an abridged version of those reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the security guard company provides a way of making sure that each guard is safe and alert. By having guards check-in frequently with the security guard company, at least every 30 minutes, guards feel that their security is important and that being awake and alert is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are almost always great ways of finding out exactly what is occurring with your security while you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to make sure that they know their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be confident that the consultant is not actually a security guard company. If so, your audit is sure to turn up issues with your existing security guard company.